Frequently asked questions
We delivery 2x weekly on Mondays and Thursday to the following areas:
- All of New Jersey
- Staten Island, NY
- Brooklyn, NY (Mondays Only)
- Rockland County, NY
- Bucks County, PA
We are working to expand into new delivery areas in the near future!
Orders are delivered on Mondays and Thursdays.
Orders for Monday delivery must be submitted no later than noon on Saturday.
Orders for Thursday delivery must be submitted no later than 8pm on Tuesday.
Best by dates are included on the meals label, however 6 days refrigerated is generally best. Meals must be refrigerated upon receipt.
Absolutely! Feel free to stock up and freeze your meals. When you’re ready to enjoy your meal, allow time to defrost, reheat, and enjoy!
All allergens are listed on the meal profile and ingredient page. We recommend emailing our customer service team or including your allergies in the additional notes section at checkout.
If you notice an issue, please report it at 1-866-MAX-MEALS or [email protected] within 24 hours. We will not be able to address any issues that are reported after that time frame.
*Please provide photos and as much detail as possible when reporting any issues.
Yes, you can log into your account and cancel any order and a refund will be processed. Please note, we ask for 48 hours’ notice for any cancellation for refund.
No, our food is delivered in an insulated box with biodegradable ice packs, which will keep your food fresh until you are able to place it in your refrigerator or freezer.
Yes- We do have a $50 minimum order requirement before the application of any discounts or coupons.
Yes! Just remove the lid before heating your meal.
Heating instructions are included with all meals. Most meals can be heated up in 2:30-3:00 min.
We do occasionally close for holidays, however ample notice will be provided and delivery schedules will be adjusted accordingly.